A new Public Health Reports study, “Increasing Use of Digital Technologies Among Homeless-Experienced Veterans, 2022–2024”, highlights both progress and persistent challenges in digital access among veterans who have experienced homelessness. Conducted by researchers at the University of Texas, Houston, and the U.S. Department of Veterans Affairs, the study examines trends in smartphone and computer ownership, as well as internet use, among homeless-experienced veterans (HEV) over a three-year period.

As healthcare systems, social service providers, and government agencies increasingly rely on digital platforms to deliver services, access to technology has become an important factor in ensuring equitable access to care and support. Using data from annual national surveys conducted between 2022 and 2024, the researchers found modest but significant increases in smartphone ownership, computer and laptop ownership, and internet use among HEV. Smartphone ownership increased from 69.1% to 72.3%, while internet use rose from 75.8% to 79.0% during the study period.

Despite these gains, the findings reveal that substantial gaps remain. More than one-fifth of homeless-experienced veterans still do not have a smartphone, do not own a computer or laptop, or do not use the internet at all. The study also found that older veterans and those living in rural communities were less likely to have access to or use digital technologies, highlighting ongoing disparities in digital connectivity.

The authors note that as the Department of Veterans Affairs and community organizations continue to expand telehealth, online services, and electronic communication, efforts to address digital inequities will remain critical. The findings underscore the importance of digital inclusion strategies and alternative service delivery approaches to ensure that vulnerable populations are not left behind as healthcare and social services become increasingly technology-driven.