Our online frontline leadership training course develops the 6 crucial competencies that research shows are needed for frontline leadership success:

– Self-Awareness: Remaining aware of one’s strengths and development needs is critical and enables frontline leaders to make more informed decisions and interact effectively with others.
– Learning Agility: Seeking out diverse experiences, applying lessons learned to new challenges, and being able to adapt to the environment allows frontline managers to swiftly recognize, analyze, and address problems.
– Communication: Listening, speaking, and writing clearly and consistently for maximum impact with people at all levels in the organization is another critical skill for frontline leadership success.
– Political Savvy: Relating well to people, developing strong working relationships with managers and superiors, managing internal stakeholders, and navigating organizational politics to achieve goals are all important frontline leadership skills that can be honed.
– Motivating Others: Inspiring commitment by recognizing and rewarding the contributions of others and guiding direct reports to complete assignments, especially when goals are unclear or ambiguous, enables first-level managers to get the work done through their teams.
– Influencing Outcomes: Understanding and persuading effectively to gain cooperation and get things done to achieve a desired outcome is also essential to succeed and another key objective of our frontline leadership training course.