Modern organizations are characterized by increasingly higher levels of uncertainty, complexity and diversity. In our current globalized work environment, how can you manage the power and politics that persistently influence organizational decision-making? Being savvy about organizational politics and having the nous to negotiate and resolve conflict is a critical capability for managers at all levels. This course will develop your negotiation and conflict resolution skills ? crucial to becoming a positive influence in your organization. Via structured learning activities (video lectures, quizzes, discussion prompts and written assessments) you will conceptualize and measure power and politics; analyze and develop strategies for influencing stakeholders; and learn how to act with integrity and purpose when ?playing politics?.

This course includes 6 modules: Module 1: Resolving conflicts and negotiating agreements in the new world of workModule 2: Theories of conflict, pathways to resolutionModule 3: Building and using a skillset: Moving from ‘knowing to doing’Module 4: The three negotiations: Content, process, and relationshipModule 5: When context matters: negotiating across a cultural divideModule 6: Coping with complexity: From multi-party negotiation to conflict transformation