This course presents essential strategies to improve effectiveness when dealing with interpersonal and group conflicts that you may experience with co-workers, bosses, and employees in the workplace. You will learn how to develop a conflict manager’s mindset, how to depersonalize conflict, how to deal with people’s emotions, and how to use a proven 4-step process for resolving most types of disputes. Next, because organizations can’t function to their maximum potential if people view their work units, areas, departments, divisions, or programs as autonomous silos, we will address ways to avoid and deal with territorialism and turf battles. Whatever your role and responsibilities, you’ll find that applying these anti-turf strategies will help you build solid, collaborative relationships with the groups and individuals that you should be dealing with on a more regular basis.