To get the best performance from others, leaders need to master multiple roles ? player, manager, coach, and leader ? and how to choose the right role in the moment. Successful first-level managers know how to shift their mindset and their role, depending on the task at hand.

Our first-level manager training is ideal for frontline managers of people and projects, supervisors of individual contributors, and first-level leaders who play a key role in their organization’s success.

As a result of participating in this training for first-level leaders, participants will be able to:
– Understand how personal strengths and weaknesses affect their team leadership;
– Align intentions with impact to become more effective communicators;
– Deliver constructive feedback and hold performance conversations;
– Collaborate with, and truly listen to understand, others;
– Use a variety of influencing styles and tactics;
– Manage conflict and resistance; and
– Facilitate better conversations and become better at coaching others.

Why Choose Our Frontline Manager Training?
– Research-based content that focuses on the challenges unique to first-level leaders and the most common issues they face
– Highly individualized, feedback-rich development that includes intense, personalized coaching
– Interactive, hands-on format using experiential learning to prepare participants to take action
– Coaching and tools to support newly enhanced skills of influencing, giving and receiving feedback, communicating, and facilitating effective performance and developmental conversations
– At least 30 sessions offered per year, with online and in-person options
– Ongoing support through our exclusive alumni community