As the emphasis in public health continues to shift from the health department to the larger community based public health system, it is increasingly important that practice evolves to reflect new learning, accountability and increasing community expectations. Quality improvement models have much to offer public health in addressing this challenge. Creating an organizational culture that supports and encourages improvement is critical for today’s public health leaders. In this one-hour Hot Topics webinar, which is part of the Hot Topics series, Casey Milne and Tom Milne, Principals of Milne & Associates, LLC, introduce participants to the concepts of quality improvement and will offer opportunities to discuss the application of an improvement model in the area of emergency preparedness.